Client Survey

Here we can add a text to explain why we are taking their survey. Also we will have a link to the Privacy Policy page where we will explain that we will not sell their details or use it in a form that we shouldn’t.


Your Name (required)

Your Email (required)

Your Telephone

Reference (if known)

1. How did you first hear about West London Solicitors?

 I was a previous client Recommended by a friend Passing By Google Legal Services Website Referred by a Court CAB

Other, please specify

2. On how many occasions have you used our services?

 This is the first time This is the second time 3 to 4 times More than 5 times

3. To what extent would you say that our services met your expectations?

 Exceeded Met Almost Met Failed

4. Would you recommend our services to others?

 Yes No

If not, why not?

5. Would you consider using our services again?

 Yes No

If not, why not?

6. How would you rate our client care service levels?

A. Efficiency  Excellent Satisfactory Poor
B. Reliability  Excellent Satisfactory Poor
C. Knowledge and Skill  Excellent Satisfactory Poor
D. Courteousness  Excellent Satisfactory Poor
E. Selection of services  Excellent Satisfactory Poor
F. Returning your calls  Excellent Satisfactory Poor
G. Response to queries  Excellent Satisfactory Poor

7. How would you mark us in the following?

A. The cost of concluding your matter  Excellent Satisfactory Poor
B. Obtaining an appointment  Excellent Satisfactory Poor
C. Feedback and explanations throughout  Excellent Satisfactory Poor
D. Quality and content of documentation  Excellent Satisfactory Poor
E. Length of time it took to conclude your matter  Excellent Satisfactory Poor

8. How would you mark the overall service provided by the following?

A. Persons dealing with your matter  Excellent Satisfactory Poor
B. Their secretary(ies)/Assistants, if any  Excellent Satisfactory Poor
C. Our reception Staff  Excellent Satisfactory Poor
D. West London Solicitors as a whole  Excellent Satisfactory Poor

9. How would you rate our offices in the following categories?

A. Access and location of office  Excellent Satisfactory Poor
B. Access to public transport and car parking  Excellent Satisfactory Poor
C. Exterior appearance and cleanliness  Excellent Satisfactory Poor
D. Interior appearance and cleanliness  Excellent Satisfactory Poor
E. Disability access and facilities, If applicable  Excellent Satisfactory Poor

10. Please use the space provided below for comments or suggestions that you may have to help us improve our services

11. Please let us know what level of confidentiality or anonymity you would like us to apply to this questionnaire?

 A. I give West London Solicitors permission to disclose my identity and answers to my solicitor B. I would like my answers disclosed to my solicitor but not my identity C. I DO NOT want this survey disclosed to my solicitor and would prefer to remain anonymous

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